30-Day Money-Back Guarantee & Lifetime Replacement Warranty
Shop Win & Office CA offers a 30-day money-back guarantee for all purchased products. If you are not satisfied with your purchase, you may return it within 30 days for a full refund.
After this 30-day period, we offer a lifetime replacement warranty for all defective products.
Legal Warranty
The statutory warranty period under German law is 1 year from the date of purchase for defects caused by faulty design, materials, or workmanship.
Conditions for Defective Products
In the event of defective products, Shop Win & Office CA will, at its discretion, repair or replace the defective item free of charge, provided the following conditions are met:
- The buyer must notify the seller in writing of the defect without delay.
- The defect must be due to faulty design, materials, or workmanship by the manufacturer or seller.
- The defective goods to be repaired or replaced must be returned to the seller upon request.
- If the goods were manufactured by a third-party supplier and delivered to the seller, any warranty granted to the seller will be transferred to the buyer.
- The seller reserves the right, at its discretion, to refund the price of the defective goods if they have already been paid for.
